Franchising Solutions

Hire well. Keep good people.

Make more confident hiring decisions and understand why people stay or leave. Give your franchisees practical ways to screen applicants, while identifying the causes of staff turnover across your network.

Relevant tools

Retail Screening SolutionAssessment
Assess retail applicants through realistic shop-floor scenarios covering problem-solving, store policy, pressure and sales initiative. Receive a report and ranked shortlist as soon as they finish, helping franchisees focus their interviews.
- Hiring and Retention
- Brand Standards
Learn more
Hospitality ScreeningAssessment
The Hospitality Screening Questionnaire is an online screen for hospitality applicants. In 10–15 minutes it puts them in situations they would meet on shift and asks how they like to work, then ranks them the moment they finish.
- Hiring and Retention
- Brand Standards
Learn more
Selection ReportsAssessment
A written report on a candidate for a role in your own business, based on reasoning and personality assessments chosen for that role. A customised report is written by one of our organisational psychologists against your position description, and comes with interview questions aimed at what the assessments found.
- Hiring and Retention
- Leadership Development
Learn more
Exit Interview and SurveySurvey
Our exit survey goes to people leaving your franchisees' businesses. It is designed by our psychologists, asked the same way in every location, and answered to us rather than to the owner the person is leaving.
- Hiring and Retention
- Leadership Development
Learn more

Explore hiring & retention

Build stronger leaders.

Help the people leading your network and locations bring out the best in their teams. Use leadership assessments, feedback and coaching to understand their strengths and focus their development.

Relevant tools

360 Degree FeedbackSurvey
Our 360 degree feedback gathers views on someone from the people who work with them — their manager and colleagues and, for anyone whose job is to support franchisees, the franchisees themselves — alongside their own view. The report sets those views side by side with development recommendations, built around the competencies that matter in your business.
- Leadership Development
- Franchisee Satisfaction
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Development and CoachingService
Turn assessment or 360 feedback findings into a focused development plan for field teams and leaders. Work one-to-one with an organisational psychologist on practical actions fitted around the person’s role.
- Leadership Development
- Franchisee Satisfaction
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Performance ReviewsService
Our performance reviews tie each person's objectives to your network's strategy and measure them the same way across your business — including, for every role that serves franchisees, what franchisees say. Our organisational psychologists design the system with you and help put it in place.
- Leadership Development
- Franchisee Satisfaction
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Business Personality ReflectionsAssessment
Business Personality Reflections is our own personality assessment, built on the Five Factor Model and aimed at the competencies that matter at work. It has twenty scales, takes about 30 minutes, and produces a report with interview questions and development suggestions for each scale.
- Leadership Development
- Hiring and Retention
Learn more

Explore leadership development

Deliver a consistent experience.

Understand where customer experiences differ across locations and what drives those differences. Combine customer feedback, insights into workplace culture and better frontline hiring to support consistent standards across your network.

Relevant tools

Customer Satisfaction SurveysSurvey
Our customer satisfaction surveys ask your customers, in a few minutes or less, how their experience was. Asked the same way at every location, they show how the experience compares across your network and over time.
- Brand Standards
- Hiring and Retention
Learn more
Culture SurveySurvey
Our culture survey measures the culture actually operating in your network against the one you intend, and shows where parts of the network have drifted from it. It ends in a report and a plan to close the gap.
- Brand Standards
- Leadership Development
Learn more
Retail Screening SolutionAssessment
Assess retail applicants through realistic shop-floor scenarios covering problem-solving, store policy, pressure and sales initiative. Receive a report and ranked shortlist as soon as they finish, helping franchisees focus their interviews.
- Hiring and Retention
- Brand Standards
Learn more
Hospitality ScreeningAssessment
The Hospitality Screening Questionnaire is an online screen for hospitality applicants. In 10–15 minutes it puts them in situations they would meet on shift and asks how they like to work, then ranks them the moment they finish.
- Hiring and Retention
- Brand Standards
Learn more

Explore brand standards

Keep your network connected.

Understand how franchisees feel about your support and identify concerns early. Gather confidential feedback across your network to see where relationships are strong and where they need attention.

Relevant tools

Culture SurveySurvey
Our culture survey measures the culture actually operating in your network against the one you intend, and shows where parts of the network have drifted from it. It ends in a report and a plan to close the gap.
- Brand Standards
- Leadership Development
Learn more
Climate SurveySurvey
Understand how staff experience work across your network and identify locations where people may be at risk of leaving. Compare results across locations and over time to see where support is needed.
- Hiring and Retention
- Leadership Development
Learn more
Exit Interview and SurveySurvey
Our exit survey goes to people leaving your franchisees' businesses. It is designed by our psychologists, asked the same way in every location, and answered to us rather than to the owner the person is leaving.
- Hiring and Retention
- Leadership Development
Learn more

Explore franchisee satisfaction

The people behind
your network.

Where does your
network need support?

Hire well. Keep good people.

Build stronger leaders.

Deliver a consistent experience.

Keep your network connected.

The people behindyour network.

Where does yournetwork need support?

Hire well. Keep good people.

Build stronger leaders.

Deliver a consistent experience.

Keep your network connected.

The people behind
your network.

Where does your
network need support?