Assessments, Surveys & Services

Our 360 degree feedback gathers views on someone from the people who work with them — their manager and colleagues and, for anyone whose job is to support clients, the clients themselves — alongside their own view. The report sets those views side by side with development recommendations, built around the competencies that matter in your business.

Business Personality Reflections is our own personality assessment, built on the Five Factor Model and aimed at the competencies that matter at work. It has twenty scales, takes about 30 minutes, and produces a report with interview questions and development suggestions for each scale.

Understand how staff experience work across your organisation and identify teams or locations where people may be at risk of leaving. Compare results across teams, locations and time to see where support is needed.

Our culture survey measures the culture actually operating in your organisation against the one you intend, and shows where parts of the organisation have drifted from it. It ends in a report and a plan to close the gap.

Our customer satisfaction surveys ask your customers, in a few minutes or less, how their experience was. Asked the same way at every site, they show how the experience compares across your business and over time.

The Customer Service Predictor is a 10–15 minute questionnaire that predicts how well someone will serve your customers, from eight aspects of personality. It was validated on around 10,000 people working in customer service, and the report is ready within minutes.

Turn assessment or 360 feedback findings into a focused development plan for current and emerging leaders. Work one-to-one with an organisational psychologist on practical actions fitted around the person’s role.

Our e-recruitment platform gives your whole organisation one way to hire: a careers site in your brand, applications screened and ranked as they arrive, the people responsible for each vacancy managing their applicants, and your recruitment team seeing the numbers across the organisation. Your hiring team uses it to manage recruitment; the platform itself is set up and supported centrally, by us and the people responsible for recruitment.

Our exit survey goes to people leaving your organisation. It is designed by our psychologists, asked the same way in every team, and answered to us rather than to the manager the person is leaving.

An independent survey of your franchisees on how the relationship with your business is working, built on our job satisfaction survey. It is answered in confidence and reported so you can compare across the network — so you can see where disengagement is starting — which groups of franchisees, which regions, which parts of your support — while there is still time to act on it.

The Hospitality Screening Questionnaire is an online screen for hospitality applicants. In 10–15 minutes it puts them in situations they would meet on shift and asks how they like to work, then ranks them the moment they finish.

Our performance reviews tie each person's objectives to your organisation's strategy and measure them the same way across your business. Our organisational psychologists design the system with you and help put it in place.

Assess retail applicants through realistic shop-floor scenarios covering problem-solving, store policy, pressure and sales initiative. Receive a report and ranked shortlist as soon as they finish, helping hiring managers focus their interviews.

Our sales assessments measure the personality, values and reasoning behind success in a sales role. For volume hiring, they run as an online screen tailored to what drives sales in your business, with a shortlist as applications arrive.

A written report on a candidate for a role in your own business, based on reasoning and personality assessments chosen for that role. A customised report is written by one of our organisational psychologists against your position description, and comes with interview questions aimed at what the assessments found.

The Memory Comparison Questionnaire gives you a structured way to reflect on what you have noticed and understand your concerns in context.

MemTrack™ by Psych Press is an online, self-rated cognitive and memory screening tool designed to help allied health professionals understand how clients perceive their own cognitive experiences.